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Frequently asked questions

What happens if my cat becomes unwell in your care?
We have 24-hour access to our veterinary services if your cat requires medical treatment. 

My cat can be timid or hard to handle. Will you still accept my cat?
Yes as we have a history of working with cats that may not be easy to handle. We use a number of methods to reduce stress and will be considerate at all times.

Can I get updates on how my cat is going?
We know it’s human nature to wonder how your beloved feline is going with us at our place. We can provide you with updates that include photos and a video.

Can I inspect where my cat is going to stay?
Yes, we encourage you to have a look at our place and choose the best environment to suit your cat's personality.

What items should we bring on the day?

We encourage you to bring in an item that has your scent on it, like a T-shirt you have worn the day before. We also ask you to bring in items such as a blanket, your cat's bedding or their favourite toys. This will assist your cat settling into our place. nicely.

Terms of stay

As required by the D.E.P.I. and disease control measures, we request that you provide a copy of your cat’s vaccination history certificate. 

We require either the F3 or F4 vaccine that has been administered within the last 12 months and no less than 2 weeks prior to admission.

Failure to do so will result in your cat not be admitted.

We will not accept cats that have an existing contagious illness.

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